15 Talavera Road, Macquarie Park, NSW

15 Talavera Road is an eight-level commercial office building with warehouse accommodation and extensive parking, where strong customer relationships are driving success.

While the COVID-19 pandemic placed significant pressure on many businesses, it created significant opportunities for others. By maintaining strong relationships and open lines of communication with customers, ESR was able to understand the impact felt by each tenant and subsequently accommodate multiple shifting space requirements, with minimal disruption or downtime, resulting in considerable cost savings.

In adopting a ‘yes-first’ approach to problem-solving and considering customers as true partners in the precinct, 15 Talavera Road is a prime example of ESR’s superior customer service philosophy.